Refund Policy

We offer a 14 day money back guarantee. If Omaelix Premium is not right for you, you can request a full refund within 14 days of your order date, for any reason. You do not need to explain yourself.

Omaelix Wellness is operated by NL Masina, trading as Omaelix, a sole trader in South Africa.

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all Omaelix orders. To request one, visit paddle.net with the email address you used at checkout, or contact us at support@omaelix.com and we will help you.

Once a refund is approved, the money is returned to your original payment method. Your bank usually takes a few working days to show it.

When a refund is issued, Premium access ends and your account moves back to the free tier. Your health profile, plans and history stay with you.

You can cancel your subscription at any time from Settings, or through the customer portal linked there. Cancelling stops future billing and keeps your Premium access until the end of the period you have already paid for.

If a renewal charge catches you by surprise, get in touch within 14 days of that charge and we will look at it with you.

This policy sits alongside the consumer rights you have where you live, and it does not replace them. Where local law gives you a longer refund window, that longer window applies.